Privacy Policy

2 Paws Up

We respect the privacy of our users. This Privacy Policy (“Policy”) describes our privacy practices concerning information collected on www.2pawsup.ca by 2 Paws Up Dogs Treats by Madison (“2 Paws Up”) located in Eastern Passage, Nova Scotia in Canada.

 

What personal and other information we collect about you

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, shipping address, phone number, credit card information or other details to help you with your experience.

Orders. If you purchase a product or service from 2 Paws Up we request certain personal information from you on our order form. You must provide personal contact information (such as name, email address, and shipping address) and financial information (such as a credit card number and expiration date through PayPal and/or your PayPal login information).

Reviews. When you write a review for a product on www.2pawsup.ca your name and possibly a profile photo will be made visible to the public as well as your review and chosen star rating.

Feedback. Our online contact form also contains a “message” field through which you may submit additional personal information.

Log data. When you use www.2pawsup.ca, we automatically receive and record certain information from your computer (or other devices) and your browser. This may include such data as your IP address and domain name, the pages you visit or the features you use on our website, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to our website, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer or device and gather information about its online activity.

Cookies. We also use cookies in conjunction with www.2pawsup.ca. Cookies are small files that are stored on your computer or another device by your web browser. A cookie allows our website to recognize whether you have visited before and may store user preferences and other information. For example, cookies can be used to collect information about your use of the website during your current session and over time (including the pages you view and the files you download), the operating system and browser type of your computer or other device, your Internet service provider, your domain name and IP address, your general geographic location, the website that you visited before navigating to www.2pawsup.ca, and the link you used to leave the website. If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer or device. However, if you choose to block or delete cookies, certain features of our website may not operate correctly.

Third-party online tracking and behavioural advertising. We also may partner with certain third parties to collect, analyze, and use some of the personal and non-personal information described in this section. For example, we may allow third parties to set cookies or through email communications from 2 Paws Up. This information may be used for a variety of purposes, including online behavioural advertising, as discussed below.

 

How we use the information we collect

2 Paws Up use the information that we collect for a variety of purposes. If we have personal information about you, we may use it, for example: to respond to your questions or requests concerning our website, to fulfil the terms of any agreement you have with us; to fulfil your requests for our services and orders for products or otherwise complete a transaction that you initiate; to send you information about our services, the status of any orders, and other topics that are likely to be of interest to you, including newsletters, updates, or other communications; to authenticate billing and identification information; to deliver confirmations, account information, notifications, awards, service-related announcements, and similar operational communications; to improve or personalize your user experience; to improve the quality of our products and services; to comply with legal and/or regulatory requirements; and to manage our business.

We also may use the personal and non-personal information that we collect to send you promotional communications, including emails or postal mail about the products and services offered by 2 Paws Up or our partners. Although we hope you will find our promotional emails of interest, you may opt out of receiving them by sending an email to treats@2pawsup.ca with “opt out” in the subject line, or by clicking on the “unsubscribe” link in any promotional email. Promotional emails will also have instructions for opting out of that type of communication in the future.

We also provide you with the opportunity to opt-out of having your personal information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

 

How we share information with third parties

We share your personal information and non-personal information with other parties for a variety of purposes, as described below.

Analytics and online behavioural advertising. We partner with certain third parties to collect the non-personal information discussed above and to engage in analysis, auditing, research, and reporting. These third parties may use weblogs or web beacons, and they may set and access cookies on your computer or other devices.

The use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies, and not this Policy.

We also may share your personal or non-personal information with other third parties when necessary to fulfil your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business.

Third-party plugins. The Platforms integrate certain third-party plug-ins (such as a Facebook “like” button). Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them.

Legal purposes. We also may use or share your personal or non-personal information with third parties when we believe, in our sole discretion, that doing so is necessary:

  • to comply with applicable law or a court order, subpoena, or another legal process;
  • to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
  • to establish, protect, or exercise our legal rights or defend against legal claims; or
  • to facilitate the actual or proposed financing, securitization, insuring, sale, assignment, bankruptcy, or another disposal of all or part of our business or assets.

 

Security

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Children’s Privacy

2 Paws Up website and social media are not directed to children under the age of 13, and 2 Paws Up will never knowingly collect personal or other information from anyone it knows is under the age of 13. Persons over 13 but under 18 years of age may use www.2pawsup.ca only in conjunction with and under the supervision of a parent or legal guardian.

 

Changes to this Policy

We reserve the right to amend this policy at any time. We will post all changes to this policy on this website, so you should review the policy periodically. Any such amendments to this policy may apply to information we collect in the future as well as any information we obtained prior to such amendment. If we make a material change to this policy, we will provide appropriate notice as required by law.

 

Questions or comments

If you have any questions or comments regarding our Policy, please contact us at treats@2pawsup.ca.

Effective date: 5 June 2018